FAQ’S

Laundry

Q: What is the different between a vented condenser and heat pump dryer?

A: It sounds simple but its a question we get asked a lot. A vented dryer is usually the cheaper option. There is usually a fluff filter to clean, and a vent that extracts the hot air away from the dryer. This vent can be installed in the wall, or put out of a window.

A condenser dryer has two filters to maintain and a water bottle that needs emptying, but does not require a vent. These are usually mid-range priced. These are normally a large capacity than a vented dryer and are usually well built. As they don’t require a vent you can put it where ever , for example a cupboard under the stairs, in an upstairs room, because there is no hot air which could lead to condensation.

A heat pump dryer are the most expensive dryers we sell. Like a condenser dryer there is a filter and water bottle to maintain, however they do not have a heating element instead using humidity, which means they are extremely low on energy usage. Please note that when moving a heat pump dryer, you should wait for the gas to settle in the compressor before using, similar to a fridge/freezer.

Q: My dryer gets hot but doesn't seem to dry the clothes?

A: Often common on condenser dryers, but can also happen on vented dryers also. For a condenser dryer the fluff flitter or heat exchange may be blocked. The fluff filter should be cleaned before every load. To clean the condenser unit run the tap or hose pipe through the exchange every three months, this will allow air to flow freely around the dryer and dry your clothes.
For Vented dryers there could be a blockage at the base of the filter which can block the air flow. To reduce this clean the filter after every load.

If this does not solve the issue there may be a blockage else where, if this is the case please call us to discuss and where necessary arrange a repair qouting the make and model of the appliance.

Q: How often should I clean my dryer filter(s) and empty the water?

A: For vented dryers the fluff filter should be cleaned after every use. For condenser models the condenser unit needs to be cleaned every two to three months by running water through it either with a tap, or with the hose pipe. The water bottle and fluff filter should be emptied after every use. Failure to do this may result in your appliance not performing at its full potential either by not drying clothes properly or overheating due to lack of air circulation.

Q: I'm considering purchasing a washer dryers do they need an external vent and does it have a water bottle?
A: All washer dryers need to be treated like a washing machine rather than a tumble dryer, even though they have a drying function. There is no extra pipes, bottles or filters like on a dryer. There is no fluff filter however when the dryer has been used, fluff can build up around the door seal, this can be removed with your hand or a damp cloth. There is also now water bottle to empty water collected during drying is pumped out in the same was a washing machine would.
Q: Do you buy working appliances or part exchange machines?

A: Unfortunately we do not by working appliances or do part exchanges. If you do have a working machine that you want to sell, ebay, shpock, gumtree or facebook are all great platforms to sell on, and most are fee free.

Q - My washing machine/ washer dryer is not draining the water?

A – There can be a number of simple reasons why this happens, and even on first installation of the appliance. If your washing machine or washer dryer empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat or if there has not been a machine in the space for a while or you have just moved into a property make sure there is nothing blocking it off as this can happen so people can use the sink without water flooding into the cupboard below.

There can be anything from a carrier bag stuffed inside it to the end of a glove attached to the end with a rubber band or if its a new build where a appliance has never been before or it has been replaced the end it may need the end cutting off as they are blanked off from new.

Secondly it is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your washing machine Or Washer Dryer. If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.

Thirdly is to check the main pump filter for blockages, nowadays most brands and models are accessible from the front of the machine for easy access. However they are in different locations depending on the manufacturer. You should check it every 3-4 months for items such as coins and buttons to prevent them building up.

Check Out our tutorial videos for more Help & information.

If NONE OF the above work & you need further assistance please call Us to Arrange a repair on 01283 569927 or 07411242426.

Q - My Washing machines or washer dryers Fabric Conditioner is not being taken away?

A – Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle. If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself. We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner. Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme. Finally check that the feet are level and the washing machine or washer dryer is not too low at the front as this could prevent the fabric conditioner being rinsed away.

If NONE OF the above work & you need further assistance please call Us to Arrange a repair on 01283 569927 or 07411242426.

Q - My condenser tumble dryer's 'tank full' and 'clean filter' lights are both on, but the tank is empty/ the filter is clear.

A – Some Condenser Dryers Will Display This At the end of each cycle, these lights will turn on to remind you to check your tumble dryers water tank and filter regularly. If the machine will not function and display these icons then there may be a fault or internal blockage which would need to be looked at by a engineer.

If NONE OF the above work & you need further assistance please call Us to Arrange a repair on 01283 569927 or 07411242426.

Q - Is it okay for my Washing Machine or washer-dryer to always run low temperature washes?

A – Washing your laundry at a low temperature is great for saving energy but can unfortunately cause long-term damage to the machine. The rubber parts of a washing machine can become damaged when washing constantly at low temperatures, as it can produce build up with body oils and dead skin cells. You can tell if this build-up has occurred if you smell a stale smell in the machine or laundry, and if black mould has formed around the door seal. We recommend Doing a bleach service wash on 90 degrees empty every 2-3 months to help flush the dirt out and keep the appliance smelling fresh. Simply give one good squeeze of bleach straight into the drum and rum the machine empty until it finishes its cycle without skipping and rinses.

If NONE OF the above work & you need further assistance please call Us to Arrange a repair on 01283 569927 or 07411242426.

COOKERS

Q - How do I clean the inside of my cooker?

A – If the inside of your cooker has an enamelled interior, the most effective cleaning method is a damp cloth while the oven is still warm. If your oven has catalytic liners, it should not be cleaned. To remove any built-up deposits simply remove all oven trays and set the temperature to 240°C for one hour. If you aren’t sure what type of interior your cooker has, please refer to your instruction manual. Can’t find it, don’t worry you can Find your manual By clicking here. (http://j2kappliances.co.uk/index.php/helpsupport/)

Q - What is the best way to clean a ceramic hob?

A – You should always avoid using abrasive cleaning products on a ceramic hob. Beko recommend using specific hob cleaning products for best results. For burnt-on residue, use a ceramic hob scraper.

Q - Why does the fan on my oven keep running after I have turned it off?

A – The fan you can hear is actually a cooling fan which is located behind the control panel. This will continue to run for a while after the oven has been turned off, in order to assist in the cooling process. The fan will stop automatically when the oven has cooled down.

Q - Can I use an induction hob if I have a pacemaker or insulin pump?

A – Unfortunately, the magnetic field created by induction hobs can cause harmful effects for those using pacemakers or insulin pumps and should be avoided.

DISHWASHERS

Q - My dishwasher will not fill / empty.

A – If your dishwasher will not fill then please ensure that your water taps at the back of the appliance are fully turned on and that the pipes are not kinked or squashed. if your dishwasher is not draining water then we recommend that you ensure that the waste hose has been correctly installed. If appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed or there are no obstructions inside it. Ensure the filter in the base of the dishwasher is clean and free from any blockages. Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your appliance.

Q - My dishwasher doesn't properly clean the items.

A – If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. this can be caused by low levels of salt and rinse aid simply top these up and try again. We also recommend Using a dishwasher cleaner/or white wine vinegar once a month on its hottest setting to help flush any build up of dirt and to keep it preforming to its best.

Q - My dishwasher is not drying my dishes completely at the end of a cycle.

A – To improve drying performance for your dishwasher, we recommend leaving the door open for a few minutes once the cleaning cycle has completed. This lets steam escape, aiding in the drying process.